Copy and Modified Documents with a Watson Explorer Converter

A common task when crawling and indexing a document in Watson Explorer Engine (WEX) is making changes to a document during the conversion process. The most common occurrence is needing to copy all the contents in the application-vxml document while making some changes to one or a few of those contents. To do this, there is … Continue reading Copy and Modified Documents with a Watson Explorer Converter

The Cognitive Call Center on IBM Watson

One of the major use cases I see for Watson Explorer (WEX) is in call centers. No matter the specific industry the major goal for call centers are decreasing call time and increasing customer satisfaction rates. The way to do this is to get the correct information in front of the Customer Service Representative (CSR) as fast … Continue reading The Cognitive Call Center on IBM Watson