Technology Archives - Page 2 of 2

Watson Explorer XSL Tips and Tricks

Using the Chico Application to Test XSLT Here’s an example use of Chico! I was testing something to do with evaluating XSLT and wanted to run it quickly: <vce> <process-xsl><![CDATA[ <xsl:template match=”/”> <xsl:variable name=”params”> <param name=”jean” value=”bar” /> </xsl:variable> <foo2> … Continue reading Watson Explorer XSL Tips and Tricks

Copy and Modified Documents with a Watson Explorer Converter

A common task when crawling and indexing a document in Watson Explorer Engine (WEX) is making changes to a document during the conversion process. The most common occurrence is needing to copy all the contents in the application-vxml document while making some changes to one or a few of those contents. To do this, there is … Continue reading Copy and Modified Documents with a Watson Explorer Converter

The Cognitive Call Center on IBM Watson

One of the major use cases I see for Watson Explorer (WEX) is in call centers. No matter the specific industry the major goal for call centers are decreasing call time and increasing customer satisfaction rates. The way to do this is to get the correct information in front of the Customer Service Representative (CSR) as fast … Continue reading The Cognitive Call Center on IBM Watson

IBM Watson Explorer

I’m going to talk a little bit about IBM Watson Explorer (WEX). A few people have contacted me about what I do at my day job as a Watson Explorer Consultant. Since this is my personal site I don’t usually focus on what I do at my 9-5. I’m going to write a few posts … Continue reading IBM Watson Explorer